Shipping Policy
At Cucina Lusso, we are committed to delivering your order with exceptional care. Each item is thoughtfully selected and carefully prepared to ensure it arrives safely and ready to elevate your kitchen experience.
Below you’ll find details on our shipping process, delivery timelines, and how we keep you updated every step of the way.
Order Processing
All orders are processed within 1–3 business days.
During high-volume periods or holidays, processing times may be slightly extended. If there is any significant delay, we will notify you immediately.
Shipping Times
Delivery times vary depending on your location and the specific product. Our typical shipping windows are:
United States
Standard Shipping: 5–12 business days
Canada
Standard Shipping: 7–15 business days
United Kingdom & EU
Standard Shipping: 7–15 business days
Australia & New Zealand
Standard Shipping: 8–16 business days
Other International Locations
Standard Shipping: 10–20 business days
Please note: Some specialty or oversized items may require additional time. Any extended timelines will be noted on the product page when applicable.
Shipping Costs
We strive to keep shipping simple and fair.
Standard Shipping: Calculated at checkout
Free Shipping: Available on select promotions (when applicable)
All prices on our website are listed in USD unless otherwise noted.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can follow your package’s journey. Please allow up to 48 hours for tracking information to update after dispatch.
If you have not received tracking details after 5 business days, feel free to reach out to us.
Incorrect Address or Delivery Issues
If the shipping address provided is incorrect or incomplete, customers are responsible for any additional fees or delays.
Please verify all information carefully before placing your order.
If a package is marked as delivered but cannot be located, please contact the carrier first. If further assistance is needed, our team is here to help.
Customs, Duties & Taxes
For international orders, customs fees or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
We recommend checking with your local customs office for more information before placing an order.
Damaged or Lost Packages
If your item arrives damaged, defective, or does not arrive at all, please contact us within 7 days of delivery (or expected delivery).
We will work quickly to resolve the issue, your satisfaction is of the utmost importance to us.
Questions? We’re Here to Help.
If you have any questions about your order or our shipping process, please reach out to us at:
Our team typically responds within 24 hours.