tuscan countryside from a terrace overlooking a vineyard you have a luxury kitchen on one side of hte photo and a table with pasta on the other side. Include place settings, silverware, red wine and a bottle of chianti classico

Refund & Return Policy

Refund & Return Policy — Cucina Lusso

At Cucina Lusso, every product is carefully curated and reviewed for quality before it becomes part of our collection. We want you to feel confident in your purchase and supported throughout your experience with us.

If there is an issue with your order, our team is here to help.

Returns & Refund Eligibility

If your item arrives damaged, defective, or does not meet expectations, please contact us within 14 days of delivery.
To help us resolve your request quickly, we may ask for photos or additional details regarding the issue.

Each request is reviewed on a case-by-case basis to ensure a fair and timely resolution.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

In these cases, we may offer:

A replacement at no additional cost, or
A full refund

Returns are not always required for damaged or defective items.

Refunds Without Return

In some situations, we may issue a refund or replacement without requiring the item to be returned. This helps us provide a faster and more convenient experience for our customers.

Change of Mind

If you change your mind after receiving your order, please contact us as soon as possible.
Refunds for change-of-mind requests are handled on a case-by-case basis and may be subject to partial refunds depending on the circumstances.

Refund Processing

Once a refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Non-Returnable Items

For hygiene, safety, and operational reasons, some items may not be eligible for return. This will be communicated where applicable.

Contact Us

If you have any questions or concerns about your order, please contact us at:

Email: support@cucinalusso.com

Our team typically responds within 24 hours.

Thank you for choosing Cucina Lusso. We appreciate your trust and are committed to delivering quality, elegance, and thoughtful service.