Frequently Asked Questions
Where do you ship from?
Our products ship from the United States whenever possible. Shipping origin and delivery time are clearly noted on each product page for full transparency.
How long does delivery take?
Most orders are processed within 1–3 business days. Delivery times may vary slightly depending on location, but we prioritize fast and reliable shipping on all orders.
What is La Scala di Lusso?
La Scala di Lusso is our proprietary rating system used to evaluate every product before it is added to our collection. Each item is assessed across multiple categories, including design, quality, performance, and value.
How do you choose the products you sell?
We carefully research, compare, and review each product before it becomes part of Cucina Lusso. Only items that meet our quality standards and achieve a high score on La Scala di Lusso are included.
Are your products easy to use?
Yes. We select products that balance performance with usability, making them suitable for both experienced home cooks and those new to premium kitchen tools.
What is your return policy?
If there is an issue with your order, please contact us within 14 days of delivery. Each request is reviewed on a case-by-case basis to ensure a fair and timely resolution.
How can I contact you?
You can reach our support team at support@cucinalusso.com. We typically respond within 24 hours, Monday through Friday.